At HydraPac Services, privacy is a priority. This Privacy Policy sets out how HydraPac Services collect and use information from customers and other individuals who access or use our website and/or any of our products, or services that link to this Privacy Policy (the “Services”). By using our Services, you understand that we will collect and use your information as described in this Privacy Policy (collectively “you”).
HOW WE COLLECT INFORMATION
To provide and improve our Services and to support advertising and marketing, we collect information about visitors to our sites, users of our Services, the devices they use, and sometimes their locations.
We collect certain information directly from you, such as when you fill out forms with a name or email address.
You have choices about whether you visit our sites, install our apps, or provide information to us. However, if you do not provide us with certain information, you may not be able to use some parts of our Services.
Information We Collect from You
You provide us with information about yourself when you:
- Register or log in to your account
- Email us using the contact us page
Examples of the information you provide are: name, email address, mailing address, phone number, billing information
Information We Collect Automatically
We automatically collect information from you and your devices when you use our Services.
The information we automatically collect includes:
- Device, Usage Information, and Transactional Data
We collect information about how you use our Services and the computers or other devices, such as mobile phones or tablets, you use to access our Services. Some examples include:- IP address
- Precise geolocation information that you allow our apps to access (usually from your mobile device)
- Unique device identifiers and device attributes, like operating system and browser type
- Usage data, such as: web log data, referring and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used our Services, the frequency of your use of our Services, error logs, and other similar information
- Cookies and Related Technologies
We may use cookies, which are text files containing small amounts of information that are downloaded on your device (“Cookies”), or related technologies, such as web beacons, local shared objects and tracking pixels to store or collect information. We also allow others to use Cookies within the Services as described below. Cookies can store your preferences, your username, and help tailor advertisements. - Analytics
We use services like Google who use Cookies to gather usage data and help us learn how people use our Services, such as the pages they visit and for how long and the website or page they were on before coming to our website. - Tailored Advertising
- Ads for Other Products & Services. Third parties whose products or services are marketed on our Services may place or read from Cookies on your computer or other device to collect information. They do this to (i) tailor and serve advertising based on information like past visits to our Services and other sites; and (ii) report the number of ads served and the responses to those ads;
- Ads for our Products and Services.
We may also use services, like Google to serve tailored ads about our products and Services to you on our Services and elsewhere. We allow these third parties to use and access their own cookies on your computer or other device(s) you use to access our Services. We do not have access to these cookies or related technologies, and this Privacy Policy does not govern the use of those cookies and related technologies.
USE OF INFORMATION
In general, we collect, use and store or process your information to provide our Services, to fix and improve them, to develop new services, and to market our companies and their products and services. Here are some examples of how we use the information we process:
- Provide you with the services and products you request and collect payments
- Send you records of our relationship including for purchases or other events
- Market features, products, or special events using email or phone or send you marketing communications about third party products and services we think may be of interest to you
- Choose and deliver content and tailored advertising
- Create and review data about our users and how they use our Services
- Prevent, investigate and respond to: fraud, unauthorized access to or use of our Services, breaches of terms and policies, or other wrongful behaviour
- Meet legal retention periods
Lawful Basis for Processing Your Information
We normally collect or use information from you or others only where we have your consent to do so, where we need the information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may have a legal obligation to collect or retain personal information or may need the personal information to protect your vital interests or those of another person. For example, when we:
INFORMATION SHARING
We do not rent, sell, or share your information with third parties except as described in this Privacy Policy.
We share information as follows:
- Service Providers
We share your information with other companies we use to support our Services. These companies provide services like search technology, advertising, authentication systems, bill collection, fraud detection, and customer support. Our service providers promise to safeguard your personal information and are not permitted to use it for their own purposes. - Safety, Security, and Compliance with Law
We may share your information to follow applicable law, or to respond to legal process (like a subpoena). We also may share your information when there are threats to the physical safety of any person, violations of this Privacy Policy or other agreements, or to protect the legal rights of third parties including our employees, users, or the public. - Business Transactions
We may share your information during a corporate transaction like a merger, or sale of our assets. If a corporate transaction occurs, we will provide notification of any changes to control of your information, as well as choices you may have. - Consent
We may share your information in other ways if you have asked us to do so or have given consent.
RETENTION OF INFORMATION
We keep your personal information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymisation, we safeguard personal data and limit active use of it.
YOUR CHOICES
This section describes many of the actions you can take to change or limit the collection or use of your information.
- Profile
You are not required to fill out a profile. If you do, you can access and review this information. If any information is inaccurate or incomplete, you can make changes in your account settings. - Marketing Messages
You can opt out of email marketing messages we send. You can opt out of these messages by clicking on the “unsubscribe” link in the email message. Please note that we may send you one message to confirm you want to opt out. - Cookies
You can choose to decline cookies through your browser settings. However, if you decline cookies, you may not be able to use some parts of our Services. - Closing Your Account
If you wish to close your account, please go to your account settings. - Complaints
We are committed to resolving valid complaints about your privacy and our collection or use of your personal data. For questions or complaints regarding our data use practices or Privacy Policy, please contact us using the Contact Us page.
HOW WE PROTECT YOUR INFORMATION
To keep your information safe, we use physical, electronic, and managerial tools. We apply these tools based on the sensitivity of the information we collect, use, and store, and the current state of technology. Although we take steps to prevent unauthorized access to or use of personal information, the Internet and our Services are not 100% secure. For this reason, we are not able to guarantee that information we collect or store will always be protected from unauthorised access, or that it will only be used as described in this Privacy Policy.
CHANGES TO THIS POLICY
We may amend this Privacy Policy to reflect changes in the law, our companies, our Services, our data collection use and practices, or advances in technology. Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used. Depending on the type of change, we may notify you of the change by posting on this page or by email. Please carefully review any changes made to this Privacy Policy.